Delay in the insertion systems


We've now resolved the incident. Thanks for your patience.

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The SFTP, FTP, and email bridges data processing system is now restarted.

The amount of messages in the queue to be processed is expected to increase in the next few hours, and we expect the number of messages in the queue to be normalized during this weekend.

Thank you for your patience.

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As a mechanism to minimize the impact of the insertion issues, data inserted via email, ftp or sftp bridges will not start being processed until tomorrow morning. Sorry for the inconvenience this might cause, we will be as quick as possible.

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Sorry, we are experiencing delays in the data insertion system.

We are working to fix this issue in order to have all messages inserted as soon as possible. No data will be lost due to this issue.

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Began at:

Affected components
  • Insertion APIs
    • Default Insertion API (
    • FTP Bridge (
    • Email bridge