Dashboards and Analytics Module Outage

Resolved
Resolved

We are pleased to inform you that the issue affecting the Dashboards and Analytics module has been resolved. Full functionality has been restored, and users should now be able to access their dashboards and analysis without any interruptions.

Our team has identified and addressed the root cause of the problem, ensuring the stability of the platform. We apologise for the inconvenience this may have caused and appreciate your patience during this time.

Thank you for your understanding.

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Investigating

We are currently experiencing an issue affecting the readings features within the Dashboards and Analytics module within the Spacewell Energy platform. Users may encounter delays in data loading, errors in accessing dashboards, or intermittent functionality with analytics tools.

Our team is actively investigating the root cause and working towards a resolution. We apologise for any inconvenience this may cause and appreciate your patience as we work to restore full functionality.

Thank you for your understanding. We will continue to provide updates as we make progress in resolving this issue.

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Began at:

Affected components
  • Web Application (app.dexma.com)