Delay in Processing Datasource Emails Since July 25th

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

Files from email datasources are being processed again. Some recovery time is necessary until all accumulated files are processed.

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Identified

We’re currently experiencing an issue with processing messages from datasources using the email communication protocol. The problem started around 10:00 AM (CET) on Friday, July 25th. Please note that no files have been lost—they are safely stored and will be processed once the issue is resolved. The processing is currently delayed, and we’re actively working to fix the problem. Thank you for your patience and understanding.

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Began at:

Affected components
  • Insertion APIs
    • Email bridge