Resolved

We have now resolved the incident. Our infrastructure provider ran some maintenance tasks on Friday which unfortunately affected our SFTP connection process.

Thank you for your patience.

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Investigating

We are currently investigating an issue affecting the connection process to our SFTP servers. As a workaround, you may use FTP connections to send data while the issue persists.

Plese excuse any inconvenience this might cause you.

We will keep you updated as we progress in the resolution of this incident.

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Began at:

Affected components
  • Insertion APIs
    • FTP Bridge (ftp.dexcell.com)